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FAQ

If you need to talk to someone from our customer experience team - reach out to us by email at info@elyzabeauty.com or through our chat. Our customer experience team is available Monday - Friday, 9am-5PM Dubai Time, excluding Public Holidays. Our team will try to get back to you within 24 hours.

PRODUCT INFORMATION

Do you test on animals?
Elyza Beauty is proud to be 100% vegan and cruelty-free. We never test on animals at any stage of our product development process. Our commitment to ethical beauty means we only collaborate with partners who share these values.

How do I know if Elyza Beauty’s products are safe to use?
Our products, including Sky Lash Eye, are carefully formulated with vegan, clean ingredients to meet the highest standards. We follow strict regulations, ensuring our products are safe, gentle, and effective, so you can feel confident in your choice.

Where can I see Elyza Beauty products in person?
You can explore our Sky Lash Eye products and more at selected retailers. Please check our Store Locator for a list of nearby stores that carry Elyza Beauty.

Who can I contact for product recommendations?
Our customer support team is here to help! Feel free to reach out at info@elyzabeauty.com or connect with us via Instagram DMs for guidance on finding the perfect product.

Can you help me find the right product for my lashes?
Absolutely! Share a photo with us via email at info@elyzabeauty.com, and our team will be happy to recommend the best products for your lash goals.

Can I use the Sky Lash Eyelash Serum if I'm pregnant or breastfeeding?
Our Sky Lash Eyelash Serum is formulated without prostaglandins or harsh chemicals, making it suitable for use during pregnancy or breastfeeding. However, we recommend consulting your doctor before trying any new products.

How do I apply the Sky Lash Eyelash Serum?
For best results, apply the serum once daily to clean, dry skin along your lash line. Visit our website for a complete guide on getting the most from your serum.

Is there a difference between Sky Lash Volumizing Mascara and Lengthening Mascara?
Yes! Our Volumizing Mascara provides lush volume and depth, while the Lengthening Mascara, with its fine precision brush, focuses on lifting and elongating each lash for a natural yet dramatic effect.

Payment & Refunds

How long does it take to receive a refund?
Once we receive and approve your return, please allow up to 14 days for the refund to process. The amount will be credited back to your original payment method. Note that shipping and handling fees are non-refundable.

How do I use an Elyza Beauty gift card?
Simply enter the unique code from your gift card at checkout. You’ll find a designated field below the order summary to apply your code and enjoy your Elyza Beauty products!